Support
For help with a Pitstop account, booking, payment or mechanic listing, email saidmakj@gmail.com.
Help with a booking
Open the booking in the app to message the assigned mechanic. To report a problem to Pitstop, use “Report an issue” in the booking or email support with the booking ID and a short description. You can also report a mechanic profile in the app. Please do not email a password, full card number or sensitive document.
Payments and refunds
If you need help with a charge or refund, email the booking ID and describe the issue. Card checkout and mechanic payout onboarding appear only after Pitstop enables Stripe payments; returning from a checkout page does not by itself confirm a payment. Check the booking in the app for its current status.
Mechanic listings
Workshop mechanics must provide a street address for customers to visit. An approved workshop listing shows that full address and map pin publicly. Mobile mechanics show a service-area center instead. Contact support if your listing location needs correction.
Account and privacy
You can start account deletion in the app. Active jobs, unsettled payments or an open mechanic payout account may need to be resolved first. If a deletion request does not finish, or you need access, correction or privacy help, email support. See the privacy notice for details about information kept after deletion.
Pitstop is operated by Saidmakhmud Makhkamjonov. It is starting with scheduled vehicle services in the San Francisco Bay Area and plans to expand as approved mechanics join in other locations. It is not an emergency roadside or towing service.